Privacy policy

When you place an order we ask for your full name, mobile number, delivery address (street, city, state, pincode and an optional landmark) and, optionally, your email address. We need these to pack, ship and deliver your order.

If you create an account, we store your email address, a securely hashed password, and the orders placed on that account.

We also keep a record of your orders — the items, quantities, amounts, payment method and delivery status — so that you and our team can look them up later.

Our servers automatically log ordinary technical information such as your IP address, browser type and the pages you requested. This is used to keep the site working and secure.

To process, pack, deliver and, where necessary, return or refund your order.

To contact you about that order — a confirmation, a dispatch update, or a question about your address.

To let you check an order yourself through the track order page, using your order number and mobile number.

To detect and prevent fraud, abuse and technical problems.

To meet our legal and accounting obligations.

We do not sell your personal information, and we do not share it for anyone else’s advertising.

You can pay cash on delivery or online. When you pay online, the payment is handled by our payment gateway on their own systems. Your card number, UPI PIN, CVV and netbanking credentials are entered with them and are never sent to or stored on our servers.

We receive only the outcome of the payment — whether it succeeded, the amount, and a reference number.

Delivery partners, who receive your name, address and mobile number so they can deliver the parcel.

Our payment gateway, to take and verify online payments.

Service providers who host our website, database and email, acting on our instructions.

Authorities, where we are required to disclose information by law or to protect our legal rights.

We use your browser’s local storage to remember what is in your cart and to keep you signed in between visits. Clearing your browser data will empty the cart and sign you out.

We do not use third-party advertising or cross-site tracking cookies.

Order records are kept for as long as we need them for accounting, tax and warranty purposes.

Account details are kept until you ask us to delete the account. Write to us and we will close it and remove the personal details we are not legally required to retain.

The site is served over HTTPS, passwords are stored hashed rather than in plain text, and access to order data is limited to the people who need it to run the store.

No system is perfectly secure, but if a breach affects your personal data we will tell you and the relevant authority as required.

You can ask us for a copy of the personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it.

You can ask us to stop sending non-essential messages at any time. We will still send transactional messages about an order you have placed.

To make any of these requests, email us at support@akusstore.in from the address on your account, or with your order number to hand.

The store is not intended for children under 18. We do not knowingly collect their personal information, and we will delete it if we learn we have.

If we change how we handle personal information, we will update this page and the date shown above. Significant changes will be highlighted on the site.